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One Stop
Customer Service Provider You Need

Leverage the expertise and resources of a specialized customer service provider,
for improved efficiency, cost-effectiveness and happier customers.

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What brings you here?

Worries about the cost of infrastructure, technology, & personnel of an in-house customer service team?

In-house team of reps churning at a high rate of attrition during peak seasons?

Struggling with finding, hiring and retaining reps with right experience and expertise?

Frustrated customers due to abandoned calls, high hold times and unanswered emails?

Expanding into omni-channel customer service has been a long-held vision, but never fructified?

Connect with our Experts
to get all Your Answers

Years In Business

1150 +

PROJECTS DELIVERED

85 +

CLIENTS
Served

250 +

EMPLOYEE
Strength

70 %

Y-O-Y
GROWTH

Our Esteemed Clients

Why Should You Rethink Customer Experience Optimization?

84% of Customers Consider Customer Service as a Driving Factor ~Harvard Business Review

Customers today think beyond products or services. If you want to give them a reason to buy from you, again - simply offer them customer service worth to remember you!

95% of Customers Share Bad Customer Service Experiences with Others ~ Zendesk

Buying is a changed game with time! Customers might forget about what product or service they bought from you but will never forget how you made them feel while buying!

58% of Customers Opt to Switch to Competitors After One Poor Customer Experience ~ Microsoft

One poor customer service experience and you have lost that customer for life! Why even do that when you already know that customers today are inclined towards empathetic buying?

Customer Service Provider Benefits That You Leverage

Hand-pick Specialized Expertise

Unlock the Scalability

Customer Service Teams That Can Start in a Week

Continuous Improvement & Innovation

Customer Experience that Grows as You Do!

Why Should You Choose Integrative as Your Customer Service Provider?

Industries We Serve

Hire Customer Service Representative on Your Team, Now!

If you are looking to hire full-service customer service teams on demand, you are going to be spoilt for choice.

Junior-Level Customer Service Representative

Mid-Level Customer Service Representative

Senior-Level Customer Service Representative

Frequently Asked Questions (FAQs)

What is the meaning of customer service provider?

A customer service provider works with the parent organization to offer services and support to their customers before, during, and after a purchase or interaction. Customer service providers help the parent company to build positive relationships with their customers, enhance the overall customer experience, and maintain customer loyalty. Customer service can be provided via phone, email, live chat, social media, or SMS, depending on the nature of the parent business.

What is outsourced customer support?

Outsourced customer support means that a parent company delegates customer service activities to an external service provider, instead of handling customer inquiries, complaints, or other support-related tasks in-house. It involves various channels such as phone, email, live chat, SMS, or a combination of these. The service provider works closely with the parent company to understand their products, services, values, and customer service guidelines to ensure a seamless customer experience.

What are the services provided by a customer service
provider?

A customer service provider like Integrative Systems can provide services like answering customer inquiry emails, resolving queries on phone calls, offering product/technical information, taking customers’ billing and payments, handling customer feedback, internal reporting to parent organization’s stakeholders and improvements in their overall processes, workflows and KPIs.

How will your customer services reps enhance my customers’ experiences?

As a customer service provider, we can deploy reps that have exceptional written and verbal communications skills. Our reps would be empathetic toward the needs of your customers. They would have the ability to be patient and calm with frustrated customers and handle complaints with professionalism and composure. Time management, problem-solving ability, and a positive attitude are some of the secondary key skills they would carry.

What are the most outsourced customer services?

Services like call center management with inbound and outbound call support, customer email and chat support, accounting and finance, data entry and management, help desk support, multilingual customer support, maintenance of self-support options like automated chatbots.

How fast can you onboard our customer support?

The speed of onboarding customer support typically depends on the complexity of your business operations and the scope of support services required. The timeline for onboarding can vary, but for Integrative Systems it typically ranges from a few weeks to a couple of months. We’d discuss your specific requirements, timelines, and then provide you with more accurate information to create a tailored onboarding plan that suits your needs.

How does reporting in customer service outsourcing work?

We collect, analyze, and present data for metrics and key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, first contact resolution rate, average handling time, and more. Based on these insights, we also identify trends, patterns, and areas of improvement. Evaluation of the performance of individual agents, teams, or the entire customer service department to assess agent productivity, customer satisfaction levels, adherence to service level agreements (SLAs), and other performance indicators is often included.

How do you train new customer service reps?

We introduce new hires to the parent company’s mission, values, culture, customer service goals, products or services, features, benefits, usage of each offering, policies and data privacy guidelines. We train reps on the various systems, software, and tools used by the parent company. Training on active listening, empathy, clear and concise communication, conflict resolution, and effective problem-solving is imparted. New reps shadow experienced customer service reps, either in-person or virtually to observe real customer interactions, learn from experienced colleagues, and gain practical experience in handling various situations.

Feel free to drop us a line at [email protected] & we will be happy to help you.
We look forward to prioritizing your success and transforming the way you do business.