April 27, 2024
Smooth operation and efficiency of your IT infrastructure assured with the necessary resources, support, and management.
The concern about poorly configured networks crushing your team’s productivity?
Fear of losing your confidential data to unauthorized stakeholders?
Physical servers outdated, overheated, and messed up with fiber-optic cables?
The frustration of not being able to gain a competitive edge due to a non-cooperative IT infrastructure managed services partner?
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It translates to $300000 per hour! As a leader, you never want to end up in a situation where you are answerable for the losses that you never wished for or thought of, do you?
Cyberattacks and data breaches have become common threats to all.
As a leader, are you assured that your confidential business data stored in data centers is safe?
US companies, to be specific, surface an average of 12 incidents per year for IT and application downtime.
As a leader, are you able to run your applications smoothly and seamlessly?
| Networks | Systems | Cloud | Virtualization | Security |
|---|---|---|---|---|
| Architecture assessments | On-prem Windows Active Directory | Azure AD | Server virtualization | Security Information and Event management |
| Existing Network/Security Infrastructure management | Exchange and IIS server management | SaaS, IaaS management | File based Storage virtualization | Vulnerability assessment and Penetration testing |
| Integration with Monitoring tools | Monitoring and managing server infra | Okta | HyperConverged Infrastructure | Endpoint security management |
| Identity and access management and Perimeter security | Automated/Manual Software patching on windows servers, endpoints | Logic Monitor | Hyper V, VMWare, Nutanix, Starwinds | Splunk, Qualys, Nmap, Nessus Symantec and Sentinel EDR |
| Networks | Systems | Cloud | Virtualization | Security |
|---|---|---|---|---|
| Architecture assessments | On-prem Windows Active Directory | Azure AD | Server virtualization | Security Information and Event management |
| Existing Network/Security Infrastructure management | Exchange and IIS server management | SaaS, IaaS management | File based Storage virtualization | Vulnerability assessment and Penetration testing |
| Integration with Monitoring tools | Monitoring and managing server infra | Okta | HyperConverged Infrastructure | Endpoint security management |
| Identity and access management and Perimeter security | Automated/Manual Software patching on windows servers, endpoints | Logic Monitor | Hyper V, VMWare, Nutanix, Starwinds | Splunk, Qualys, Nmap, Nessus Symantec and Sentinel EDR |
The modern-day cyberattacks and data thefts call for hi-tech managed detection and response solutions. You don’t have to wait till the network vulnerabilities strike – beforehand security audits and vulnerability assessments come in handy as preventive measures. With a reliable IT infrastructure consulting services partner, you get to strategize preventive solutions that can save you from cybersecurity threats, data breaches and unauthorized access. No matter what the shape, size, or nature of your business is, a trusted IT infrastructure consulting partner will always have your back with standard security compliances & disaster recovery plan.
An outdated IT infrastructure is merely sustainable for workforces functioning in hybrid environments. If you aim to achieve maximum productivity with no to low IT downtime, managed IT infrastructure services are all you need. Effective incident management, prompt patch fixes, and a proactive disaster recovery plan tailored to your changing business needs empower you to achieve desired IT uptime. While you focus on core business objectives, we help you optimize IT performance & streamline your operations with unwavering IT helpdesk support.
As a business leader, IT infrastructure scalability issues can be both, comforting & frustrating. Comforting – As a sign of growth. Frustrating – With the inability to scale. With reliable managed cloud infrastructure services, you experience an optimized cloud environment and seamless cloud integration with on-premise data centers. Apt resource allocation and optimization strategies let you achieve the desired scalability, relatively faster. You get to focus on growth, while we settle the challenges of your cloud infrastructure with our team of cloud infrastructure experts.
For a leader like you, lost productivity is like a cost that can’t be recovered. With the changing work culture, cross-functional team collaboration and productivity hindrances are the challenges that stand tall. Advanced collaboration tools like Microsoft Teams and SharePoint help your team achieve seamless collaboration with 10x productivity. While you focus on innovation & growth, we help you uphold productivity & collaboration with our eminent IT infrastructure support services.
The modern-day cyberattacks and data thefts call for hi-tech managed detection and response solutions. You don’t have to wait till the network vulnerabilities strike – beforehand security audits and vulnerability assessments come in handy as preventive measures. With a reliable IT infrastructure consulting services partner, you get to strategize preventive solutions that can save you from cybersecurity threats, data breaches and unauthorized access. No matter what the shape, size, or nature of your business is, a trusted IT infrastructure consulting partner will always have your back with standard security compliances & disaster recovery plan.
An outdated IT infrastructure is merely sustainable for workforces functioning in hybrid environments. If you aim to achieve maximum productivity with no to low IT downtime, managed IT infrastructure services are all you need. Effective incident management, prompt patch fixes, and a proactive disaster recovery plan tailored to your changing business needs empower you to achieve desired IT uptime. While you focus on core business objectives, we help you optimize IT performance & streamline your operations with unwavering IT helpdesk support.
As a business leader, IT infrastructure scalability issues can be both, comforting & frustrating. Comforting – As a sign of growth. Frustrating – With the inability to scale. With reliable managed cloud infrastructure services, you experience an optimized cloud environment and seamless cloud integration with on-premise data centers. Apt resource allocation and optimization strategies let you achieve the desired scalability, relatively faster. You get to focus on growth, while we settle the challenges of your cloud infrastructure with our team of cloud infrastructure experts.
For a leader like you, lost productivity is like a cost that can’t be recovered. With the changing work culture, cross-functional team collaboration and productivity hindrances are the challenges that stand tall. Advanced collaboration tools like Microsoft Teams and SharePoint help your team achieve seamless collaboration with 10x productivity. While you focus on innovation & growth, we help you uphold productivity & collaboration with our eminent IT infrastructure support services.
After hiring IT infrastructure managed services, you embrace a good night’s sleep without the worries of downtime. They have your back, 24 x 7.
When you invest in managed IT infrastructure services, you don’t have to worry about security & data protection as it will be treated as the top priority.
With managed IT infrastructure services, you will be able to see a spike of about 30% in operational efficiency.
Comparing the operational costs of an in-house IT team vs IT infrastructure-managed services, you save up to 50% of costs.
You will be enabled to scale your IT resources in line with your current business requirements. That’s the leverage you get with flexible & holistic IT solutions.
IT infrastructure outsourcing services empower you with full-fledged IT support & solutions so that you can be worry-free and focus on core business objectives.
After hiring IT infrastructure managed services, you embrace a good night’s sleep without the worries of downtime. They have your back, 24 x 7.
When you invest in managed IT infrastructure services, you don’t have to worry about security & data protection as it will be treated as the top priority.
With managed IT infrastructure services, you will be able to see a spike of about 30% in operational efficiency.
Comparing the operational costs of an in-house IT team vs IT infrastructure-managed services, you save up to 50% of costs.
You will be enabled to scale your IT resources in line with your current business requirements. That’s the leverage you get with flexible & holistic IT solutions.
IT infrastructure outsourcing services empower you with full-fledged IT support & solutions so that you can be worry-free and focus on core business objectives.
L1 support, often known as initial support, is the first level of technical help offered in managed IT services. It consists of basic troubleshooting and problem-solving for the end users. The L1 support team responds to inbound inquiries and incidents including software and hardware issues, resetting passwords, and system setups. Their major role is to respond quickly and effectively to typical IT issues. If the problem cannot be handled under the L1 level, it is raised to higher levels of assistance for additional investigation and resolution.
The second level of technical assistance within IT services is L2 support, known as Level 2 support. In comparison to L1, it focuses on more extensive troubleshooting. The L2 support team has more in-depth expertise in IT infrastructure and is capable of handling more difficult technical issues. They handle escalated issues that cannot be addressed at the L1 level. L2 assistance entails extensive diagnostics, configuration modifications, software installations, and more specialized technical knowledge. L2 support can raise concerns to L3 or further levels for assistance if necessary for specialized or vendor-specific help.
L3 support in IT-managed services is the most advanced level of technical support that focuses on managing complex troubleshooting, root cause investigation, performance optimization, critical incident resolution, high-end configuration issues, and maintaining the operational stability of complex IT infrastructures. IT experts offering L3 support carry extensive expertise in a variety of IT infrastructure technologies, operating systems, and hardware functions.
For network management, our skills include Cisco ASA/FTD, ISE, Umbrella, Remote access and site to site VPNs, Cisco Switches. We can also work on Windows AD, IIS, RDS Exchange Servers, Windows Cluster, SCVMM systems. In cloud technologies, we are experts in Office 365, Azure AD, Duo, Okta, Logic monitor. Virtualization expertise comprises Hyper V, VMWare, Nutanix, Starwinds. Lastly, for security we can deliver our services for Splunk, Qualys, Nmap, Nessus Symantec and Sentinel EDR.
| Category | Service Level | MSL (Minimum Service Level) |
|---|---|---|
| Severity 1 | 15 mins or less | 90% of the calls |
| Severity 2 | 15 mins or less | 90% of the calls |
| Severity 3 | 2 hours or less | 90% of the calls |
| Severity 4 | 24 hours or less | 90% of the calls |
| Category | Service Level | MSL (Minimum Service Level) |
|---|---|---|
| Severity 1 | 4 hours or less | 90% of the tickets |
| Severity 2 | 8 hours or less | 90% of the tickets |
| Severity 3 | 16 business hours or less | 90% of the tickets |
| Severity 4 | 40 business hours or less | 90% of the tickets |
Severity 1 (Critical) – Severity 1 means there is a Critical System or key application outage with critical impact on service delivery affecting an entire environment or critical sites. No alternative or bypass is available.
Severity 2 (Major) – This means that a Critical System or key application or a Supported End User machine is down, degraded or unusable affecting ten (10) or less end users. Potential critical impact on service delivery. No acceptable alternative or bypass is available.
Severity 3 (Minor) – Means a Supported End User Machine is down, or a component, minor application, or procedure is down, unusable or difficult to use impacting a single end user. There is some operational impact, but no immediate impact on service delivery. Alternative or bypass is available.
Severity 4 (Low-level) – Means a minor problem, Functionality is not degraded, and major functions still work
The second level of technical assistance within IT services is L2 support, known as Level 2 support. In comparison to L1, it focuses on more extensive troubleshooting. The L2 support team has more in-depth expertise in IT infrastructure and is capable of handling more difficult technical issues. They handle escalated issues that cannot be addressed at the L1 level. L2 assistance entails extensive diagnostics, configuration modifications, software installations, and more specialized technical knowledge. L2 support can raise concerns to L3 or further levels for assistance if necessary for specialized or vendor-specific help.
L3 support in IT-managed services is the most advanced level of technical support that focuses on managing complex troubleshooting, root cause investigation, performance optimization, critical incident resolution, high-end configuration issues, and maintaining the operational stability of complex IT infrastructures. IT experts offering L3 support carry extensive expertise in a variety of IT infrastructure technologies, operating systems, and hardware functions.
For network management, our skills include Cisco ASA/FTD, ISE, Umbrella, Remote access and site to site VPNs, Cisco Switches. We can also work on Windows AD, IIS, RDS Exchange Servers, Windows Cluster, SCVMM systems. In cloud technologies, we are experts in Office 365, Azure AD, Duo, Okta, Logic monitor. Virtualization expertise comprises Hyper V, VMWare, Nutanix, Starwinds. Lastly, for security we can deliver our services for Splunk, Qualys, Nmap, Nessus Symantec and Sentinel EDR.
Our response SLAs are
Category | Service Level | MSL (Minimum Service Level) |
Severity 1 | 15 mins or less | 90% of the calls |
Severity 2 | 15 mins or less | 90% of the calls |
Severity 3 | 2 hours or less | 90% of the calls |
Severity 4 | 24 hours or less | 90% of the calls |
Our Resolution SLAs are
Category | Service Level | MSL (Minimum Service Level) |
Severity 1 | 4 hours or less | 90% of the tickets |
Severity 2 | 8 hours or less | 90% of the tickets |
Severity 3 | 16 business hours or less | 90% of the tickets |
Severity 4 | 40 business hours or less | 90% of the tickets |
Feel free to drop us a line at [email protected] & we will be happy to help you.
We look forward to prioritizing your success and transforming the way you do business.
We are a 20+ year old trusted Software Development Company based in Chicago with clients all over North America and Canada.
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