I love my role as a client service manager, I act as a liaison between key business leaders their customers and implement solutions that impact our client’s competitive position. I enjoy building sustainable and long term relationships with our clients and assist in developing our marketing and sales strategies.
I often perform customer surveys and other researches to gauge overall client satisfaction with our team’s work and address any areas of concern. Along with this, I make sure the complete process is streamlined and robust metrics are put in place to measure the vitality of business functions and stakeholders expectations.
Before serving this position, I worked as a Senior Programmer/Analyst Consultant for more than 25 years.
I have hands-on experience in defining, developing, testing, analyzing, implementing and maintaining applications on IBM Systems. AS/400 and System 38. I relish the opportunity to execute tasks in a high-pressure environment and deliver critical business software applications – on time and under budget.
Further, my passion for technology has helped me keep abreast with new technologies, trends and thus help me contribute to our customer needs more effectively.
We are a 20+ year old trusted Software Development Company based in Chicago with clients all over North America and Canada.
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